Frequently Asked Questions

Who can receive HandiMail?

No special software is needed to receive a HandiMail™ as the email software they already own should work just fine. All you really need is an email account that supports attachments. By definition, a HandiMail™ is the result of taking the multi-layered stationery in Enticio™ Write and combining it with the pen input (writing or drawing) into a single image that can be attached to an email. This effectively uses the email as a simple envelope with a delivery address to deliver the contents of the image, just like a real letter.

Can I save my Stationery to be used later?

Sometimes, we like to use the same stationery for every letter. All you need to do is start with a fresh piece of paper and set the lines, line color, page color and any image you want and exit Paper Preview. Instead of writing on it, go to the Mailbox and save it to your Photos without writing anything and you are done! From then on, whenever you want, you can simply add the stationery you saved as an image with everything already in place. At that point, you are all set and you can now write on it.

Can I send a multi-page letter?

Enticio™ Write only gives you a single piece of paper for a letter, which keeps things simple for most people. However, there is an easy way to send multiple pages if you want to do it. Simply write each page of the letter and save the letter to your Photos, the same way the letter would be saved if you sent it from inside the app. When you have all the pages saved to your photos, go into your Photo Library and select the pages and send it from there!

Sometimes, touches don’t seem to do anything.

Touch surfaces have a difficult job; the very thing they are designed to do, also can degrade performance. Oils in your skin help keep it smooth and supple but will rub off on the glass when you touch it with your skin (fingers, palm, etc.); this includes moisture from sweat and sometimes… dirt. You cannot always see them but these deposits build up on the glass and partially block the ability to detect touches. Regular cleaning of the glass surface with an approved method can fix most of these problems and have your tablet working as good as new.

Sometimes when I try to Undo, nothing happens.

An Undo gesture may not register with the tablet but a lot of times what happens it that, as we write, we also make very tiny strokes that are so small that we don’t see them and are simply not aware that they are there. Then an Undo, removes it but we don’t notice that anything has happened because we do not notice a change.